Visitor
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2 Messages
Complaint resolution
I have been on the phone with a total of 9 different agents. No one seems to be able to correct an issue. Rather than attempt to solve an issue, they have disconnected my watch service as well as my primary cell number in retribution. I continue to get the run around from every person I speak with, each asking for the complete issue to be retold and no action being taken. I have a total of 3 escalation tickets, just receiving text messages that they have been closed. Convenient that they are closed without customer resolution. Total run around for 6 hours so far!
XfinityChristy
Official Employee
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2.7K Messages
3 hours ago
I want to make this easier for you and take a closer look so we can get things moving in the right direction. When you are ready, please send us a direct message with your full name and service address, so I can pull up your account and get started. If you have the ticket numbers from the escalations that were already created, please include those as well. That information will help me see exactly what has been done and what still needs attention.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am here to help and will stay with you until we get this sorted out.
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