3 Messages
Complaint Regarding Unresolved Issue and Poor Customer Service
Dear Xfinity Customer Service,
I am writing to express my extreme disappointment with the service I have received from your company. I have been trying to resolve an issue since February, but despite my repeated calls, I have been given the runaround with no resolution in sight.
On multiple occasions, representatives promised on recorded lines that a supervisor would contact me, but no one ever did. It is clear these promises were made just to get me off the phone, which is completely unacceptable. To make matters worse, my service was interrupted, and I was charged a late fee. The customer service representatives I spoke with were rude and unhelpful, adding to my frustration. After spending hours on the phone without any results, I ultimately decided to pay the charges simply because I was exhausted from fighting.
On top of that, despite having paid, I still do not have internet access, and it has been two days without service.
This issue does not end here. I will be requesting all recorded phone calls related to my case and considering legal action, as it is clear that Xfinity does not prioritize its customers. I also intend to create and share videos on social media to bring attention to the poor service I have received, including the names and information of those involved. Additionally, I will be filing a formal complaint with the Better Business Bureau and submitting a consumer complaint to the appropriate regulatory authorities.
I hope this matter is taken seriously and that immediate steps are taken to rectify the situation.
XfinityMichaelC
Administrator
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4.2K Messages
8 months ago
Hello, user_3i6nvt! Thanks for reaching out to us on the forums! I apologize to hear of the experience you had when calling in to get help. We also appreciate the feedback you have provided. Can you provide more insight into the issue you are having? What is just a billing issue?
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user_3i6nvt
3 Messages
7 months ago
Thank you, and I look forward to your assistance.
no at the present moment I’m not experiencing interruption.
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user_ibkge0
2 Messages
3 months ago
I have had the same problem. I have been a customer since before it was Comcast. I was promised a price for a plan by phone on December 26, 2024. When I did not receive the prompts to accept the agreement I waited to see if the changes to my account had been made. When I saw the higher price, I again called the company and was told they showed no agreement made. I told them to pull the recording of my phone call where it was promised to me. It is now January 21, 2025 and they are telling me they have not received the recording yet! In the meantime I have had to pay the higher bill. This is the second time this has happened to me!! The phone tree is infuriating! If I wanted to text or use AI, I would have done so. I had to go through the menu 3 times before I finally talked to the unhelpful agent. When I tried to use the Xfinity Assistant previously, I was told they could not help me. This is not a way to retain customers, even the ones like me from the 1980's!
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