Complaint Regarding Unexpected Charges and Request for Refund

Dear Xfinity Customer Relations Team,

I am writing to formally express my frustration with an unexpected price increase and the handling of my account.

For 24 months, I paid $35 per month for internet service under a promotional rate. I did not receive any email notifying me that this promotion was ending or that my monthly bill would increase to $85—more than double what I had been paying. I live alone in an apartment, and even travel a lot.

I repeatedly asked for assistance, both in person and through chat, to find an available promotion or a more affordable rate. Despite these efforts, I was told that no promotion could be offered. This ultimately led me to cancel my service.

After cancellation, I was charged an additional $55, which I have already paid. I would like a clear, itemized explanation of this charge, including the service dates it covers and why it was applied after cancellation.

The lack of an email notification, the substantial increase, and the failure to offer a reasonable solution despite my repeated requests have been extremely disappointing. Paying these charges does not mean I consider them fair or adequately explained.

I am requesting a review of my billing history and a refund of the $50 difference between my previous $35 rate and the $85 charge.

Please escalate this complaint to a supervisor or your customer resolutions team if necessary. I expect a substantive response that addresses both the unexpected increase and the additional $55 charge.

Sincerely,
Jessica Avellaneda Díaz