Visitor
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1 Message
Complaint regarding cancellation
My account was on auto pay for my Xfinity alarm system $77 a month. You added a $140 service technician fee to my bill when I opened a Comcast Business account. Xfinity Home closed my account and added a technician cost to it stating I had to have a residential line versus a business line and that is way they stopped my auto pay. Instead of contacting me you allowed me to go to charge off because you automatically cancelled by Xfinity. My May statement shows card will be used then nothing until I got a notice form a collection agency that I have a charge off on my credit. No contact at all Reported to credit bureau 5 months later as a charge off Refuse to acknowledge any wrongdoing No statements because I was paperless I paid the charge off as it impacted my score by 29 points and I want the charge off removed. 3 days/9 different 800#'s and approximately 8 hours on the phone and still cannot reach anyone that can discuss this. I filed a complaint with the CFPB and they have forwarded it to the FCC/FTC. I ama current business comcast customer and this is unacceptable from a company I have been with for over 15 years. I do not expect much from this either but at least it is now public and hopefully others do not have the same issue.
EG
Expert
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114.7K Messages
1 hour ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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3.5K Messages
48 minutes ago
Hi there, @user_0cugs0! Thanks for reaching out about the bill. We are happy to look further into this. When an account is closed, we send the final bill by USPS mail. It should arrive a few weeks after the account is closed. That shows any remaining balance due or refund amount. Please send us a direct message with your full name, the complete service address for the Comcast Business account, and your account number to “Comcast Business”. To do so, click on the direct messaging icon located at the top right of this forums page.
To send a direct chat message to "Comcast Business":
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or go to https://forums.businesshelp.comcast.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- A "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"
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