Visitor
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1 Message
Complaint on in store xfinity employee
This morning me and my wife went to xfinity store to take advantage of Xfinity mobile phone upgrade offer at San Ramon https://maps.google.com/maps/place//data=!4m2!3m1!1s0x808ff377fb6e9b49:0xbaaab29b90dbfb43?entry=s&sa=X&ved=2ahUKEwjajLSM2fmPAxXTJEQIHXhKKkgQ4kB6BAgDEAA
The employee who was helping us was Kevin, first thing Kevin did, was upgrading us to a higher plan which was required to take advantage of the deal. After 30 minutes, it turned out that we cannot use this offer due to us not being with xfinity long enough (2 billing cycles are required)
Which is something Kevin should’ve known, but it’s alright, as he might’ve been an intern.
I asked him to please downgrade our lines
he tried to convince us to stay on upgraded plan which I again said no and asked to downgrade us again which he agreed to do.
later in the day I discover that I haven’t been downgraded and my bill went up.
Thankfully support has resolved and helped me downgrade the plan but Kevin’s attitude and forcefully keeping us on the plan is unacceptable.
XfinityJon
Official Employee
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1.6K Messages
10 months ago
Good afternoon user_chnvwb. I can assure you this is not the experience we want you to have at all. I would be more than happy to get some additional information to assist further in this case.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list
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