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user_n2hhjd
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Wednesday, August 26th, 2026 4:13 PM

Complaint – Misleading Sales Representation, $50 1 Gig Offer, and Watch Transaction

I am filing a formal complaint about a misleading sales transaction and I need this escalated to Executive Customer Relations. I was offered 1 Gig Internet for $50/month, relied on that representation, and was then induced to approve a watch transaction. I want the $50 1 Gig offer honored and the watch transaction completely removed without charges or penalty. Please give me a case number."

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1 hour ago

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XfinityEmilyB

Official Employee

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3.1K Messages

1 hour ago

 

user_n2hhjd I appreciate you taking time out of your day to let us know about your recent experience. When it comes to sales, we want you to know exactly what you're signing up for. I'd like to look into that interaction in more detail and send feedback as needed. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it. 

 

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