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Monday, March 3rd, 2025 10:52 PM

Complaint mailing address?

What’s a good mailing address for customer complaints?  It turns out I’ve been mis-billed for ~1.5 years.

Official Employee

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1.6K Messages

2 months ago

Hello user_95iicq thank you so much for taking the time to reach us here via our Xfinity Forums. We're more than happy to assist here with any concerns//questions surrounding your bill and potentially corrections. Can you provide a little more detail as to what the mis-billing you're seeing on your end? 

 

For future reference, our Corporate Mailing Address can be found at the link below. 

 

Comcast Corporation Contact Information

 

3 Messages

Thank you. I’ve only ever had internet service, I’ve only wanted internet service, and I realized that Xfinity improperly added TV service to my bill when I moved. I’m hoping that can be resolved, and the improper charges taken care of.

Official Employee

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3.2K Messages

@user_95iicq Did a ticket get put in for your billing?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

@XfinityAlfonso​ is there an online venue to submit my complaint rather than traditional mail service?

Thank you!

Official Employee

 • 

1.6K Messages

Hello user_95iicq we are always here to help with any billing concerns/questions that you have. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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