Complaint: Highly Unprofessional Technician, Never Received Service

I was having an issue with my Cable box. Twice it went out and displayed Error Code RDK-03004. There were no outages reported in my area both times, so I scheduled a technician to come by today (10/2) between 5 and 7 PM ET. I received a text at 4:30 PM stating they were on the way while I was still at work. Thankfully, my mother was home when the tech arrived. She called me about 15 minutes later and stated that the tech banged on our front door, didn't wait for us to answer, and just walked alongside the house to the back, seemingly to check where our lines were.

Then, he got into his truck and drove up our driveway at almost full speed, alongside our house, without once asking for permission to drive on our property. We had just finished having $2,000 of pipe work done, and the soil was still soft, and that's exactly where he parked his truck. My mother yelled at him, and told him to get the truck off of the area where we just had the work done. He spoke broken English and said "it's not broken." She yelled at him again to move the truck and when he did, he just left.

Then, at 5:38 PM, we received another text that the tech was on the way. I was home at this time and was sitting in my living room. I saw the Xfinity truck stop about 2 houses down. We then received a phone call that the tech had arrived. As soon as we hung up, the truck pulled forward slowly, stopped in front of our house, then took off. The tech never even got out of his vehicle.

While the TV service is working, I was hoping to have the box and lines checked to see if there was either a disruption or something wrong with the box. Instead, I wasn't able to get service due to absolutely inexcusable behavior by one of your techs. I do not know his name, or who was assigned to my account to come out, but if there is a record of that, I hope that he is terminated for extremely unprofessional behavior!