Complaint - Done being a slave to Comcast

​Price gouging monopoly that rate hikes annually.​

​Non existent customer service. If you do get a live person, you end up playing hours of phone tag, being transferred from department to department to finally make it to the department you need annnnddd they hang up / call disconnects. So all you can do is Pick your phone back up to call again and repeat steps above because you work from home and your livelihood is literally in jeopardy when Comcast can't keep their services working properly in your home. ​

​If you thought you were reading the definition of insanity, well my friend I have news for you. You're not entirely wrong but, what this truly entails is Comcasts business practices! Please fasten your seat belt because you're in for one [Edited: "Language"] ride being a customer to monopoly giant known as Xfinity Comcast. ​

​ ​

​My most recent monthly call to Comcast was surprisingly troubleshooted rather quickly ( 30 minutes!! It might be a world record, I'll definitely contact Guinness and confirm) and they agreed to send an agent out the next day surprisingly. Well see if said agent can actually resolve the issue without having to come back out numerous times or having me call in and figure out how to do the rest of the job they were supposed too. I'm very excited to find out.​

​The agent I did recently speak with was actually good at their job to my utter disbelief . They get a 10/10 from me. This was the quickest; trouble shooting a problem , into well send an agent to possibly fix your problem. That never happens. Usually it's at least over two hours on the phone to get a problem potentially solved.​

​Everytime I have an issue and call in, it takes forever!! Hours of my night gone, dealing with a service I pay a ton of money for, to have this service repeatedly fail me monthly. To top it off, when these repeated failures happen over and over and over again, you guys think knocking $12 off of my $130 bill is some sort of favor to me.​

​It's literally a joke and the moment, I mean the millisecond, something becomes available ( most likely Verizon, very soon hopefully ) I'll drop Comcast so fast and never look back. I've been a customer for almost ten years now and I have never felt like a valued customer to Comcast. All I get is my bill rapidly increasing every year, non- existent customer service, services that literally work %75 of the year and now a mobile that is so terrible, it seems like it's  a sleep deprived college student first attempt at making a mobile pp. You literally gutted your website and made it even harder to get information from you.​

​I've been with Verizon for about 5 years now and it's been wonderful. I'm actually thankful that I have them as service in my life. They've provided me with the best cellphone service I've ever had in my life, amazing package deals that save you a Ton of money and are literally tailored for EXISTING customers. They've literally reached out to me numerous times to​

​A. Reduce my bill for me ( they called and said hey we were doing quality control on existing customers and we came across your account and see that you actually qualify for this new plan which gives you way more stuff and saves you $28 a month). No catch or hidden details, straight up gave me more service and saved me money.​

​B. Twice now on two different occasions, they messaged me again and gave me a loyalty discount. Now I'm saving $25 a month just because Ive had their service for awhile​

​C. I have a problem, I call, 2-5 min I'm talking to a real person, who actually likes their job and resolves my issues in under 30 min. I've only done this three times in five years also.​

​D. I've only been without service for 10 hours in five years. Two weeks ago I didn't have any services via Comcast for 72 hours!!!!! A month before that I didn't have service for a day straight with Comcast. It's literally almost every month I lose some type of service with Comcast. Insane and actually disgusting when you compare it to Verizon. I compare it to Verizon because Comcast is always to trying to sell me cell phone service. I would bring Alexander Bell back from. The dead, so he could invent a new technology to communicate before I ever got cellphone service from Comcast.​

​My whole point being, if a major company like Verizon can do it, no reason Comcast can't. Comcast doesn't even have to be as good as Verizon, they need to stop being so bad though.​

​I would bet my life savings on that when another company finally gets their internet even close to Comcast, I'm talking a reliable 200 mbps, with at least no more than 40 ping, people will leave in droves overnight to this next company. That's not even amazing internet but it's good enough to be treated like a valued customer and not like another bean to count by the massive bean counter know as xfinity.​

​As soon as I can break my shackles from this company, I'm gone. Unless they somehow revamp their whole entire customer service situation from the ground up, it's only going to get worse.​

​It's to the point I'm literally looking into other states who don't have xfinity and getting a feel for how other people's experiences are with other internet providers.​

​My livelihood is tied to my internet unfortunately and I can only handle so many times of missing work and money because my internet went down. Waking up to find out my home security messed up and my main display isn't connected to my network and theirs literally gaps in my protection. I know this because I have notifications to my phone and too often I'll get 37 notifications at once telling me how many doors and windows were opened and closed over 6 hours. It's not just my phone that'll seizure out when this happens ( galaxy ultra s22, amazing phone BTW. Ty Verizon!!!!) my main home security will spasm on que with it.​

​So how protected am I really with a janky security system like this? Will I be robbed blind and the police come to investigate and my display ends up sending off 37 notifications at once and the cop ends up shooting my display because they feared for their life? I don't want that and I'm sure they don't either! So get your stuff together Comcast!! ​