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user_1c4qsm
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Thursday, August 13th, 2026 6:54 PM

Complaint DM

I need assistance with a sales-practice complaint regarding an Xfinity retail-store transaction. I would like to discuss the details privately with an Xfinity representative. Please let me know how I can connect with Xfinity Support through Direct Message

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3 hours ago

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XfinityMartyR

Official Employee

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3.5K Messages

3 hours ago

 

user_1c4qsm Thanks for reaching out, I'm sorry to hear about your experience at one of our local Xfinity Stores. We'd like the opportunity to review your sales-practice concern in more detail, help reach a resolution or point you in the right direction for a solution. Please send us a direct message. 
 
 

To send a "Direct Message" message:

 


• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it


How to: Direct messaging within the forum

 

 

 

 

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