Complaint Department

Hello, 

I have a complaint about a supervisor who would not honor my previous cancelation request because there was "nothing annotated" in my account for it. I did not utilize the service at all so it would be nice to get some credit back for that. She said that although I never used the service and tried to cancel there was nothing she could do. So I asked who could do something and she said I had reached the end of the available escalation. Her name is Ellie <not going to give her last name here> and she did not seem like she even wanted to entertain the idea of helping me out even though I've been with Xfinity for 4 years now. Could Xfinity please honor my refund? Who do I need to speak with regarding this?