complaint department

Please let this transmission serve as a formal complaint on the poor customer service I received today, September 18, 2025, from Sabrina Armienta at your Daly City, California store.

Sabrina offered very little in the way of assistance and exhibited an unprofessional and discourteos attitude throughout our brief discussion. A work order had been generated through a chat discussion with Ashi onSeptember 13, 2025 under number 1002075974102020 for 3 Xfinity wifi Pro Boosters. Sabrina neither offered to take the work order number or inspect my account for any further assistance. All the while, during our discussion, Sabrina proved to be both flippant and dismisssive.

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EG

Expert

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113.4K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_b5db91

Visitor

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4 Messages

EG,

Thanks for your quick feedback. Let's see where this leads. There ought to be a way for complaints to be filed formally so that Xfinity knows when their "brand" is being hurt by poor customer relations behavior.

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2 hours ago

0

U

user_b5db91

Visitor

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4 Messages

Good work, EG. I think I will be best served by having someone from the Digital Care Team contact me directly.

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Reply

2 hours ago

0

U

user_b5db91

Visitor

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4 Messages

3 hours ago

Please put me in touch with the appropriate authority to discuss my posted complaint.

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XfinityDilary

Official Employee

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2.6K Messages

1 hour ago

Thanks for posting on our Community Forums to let us know about your interaction, user_b5db91. This is not the type of service we aim to provide, and we'd like to help report the agent accordingly. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Customer Service

user_b5db91

complaint department

EG

user_b5db91

user_b5db91

user_b5db91

XfinityDilary

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