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Ginosko
1st Topic
1st Like

Visitor

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2 Messages

Tuesday, June 17th, 2025 2:22 AM

complaint and non existent support

My name is

[Edited: "Personal Information"]

. I have a massive complaint on forced artificial intelligence assistant for customer support and ZERO email supprt. Absolute lack of real human support is absolute insanity for a company to decide to do.

I am extremely upset.

Anything artificial intelligence related really upsets me. Dont do it

Question

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Updated 

16 hours ago

 • Edited

16

1

XfinityQuemekia

Official Employee

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220 Messages

1 day ago

Hello @Ginosko, thank you for taking the time our of your day to post your concerns in our Xfinity Community Forum, I'm sorry to hear about your experience and would be happy to assist you with your questions or concerns today. To better assist you can you provide more context as to what issues you are having with your account?

2

0

Ginosko

Visitor

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2 Messages

My prior issue is virtually non-existent in comparison to the immediate issue of difficulty and frustration in reaching an actual human being for customer service.

First I want to make a formal complaint about that massive issue.

Second, this whole scenario left such a bag taste in my mouth, I'm seriously considering leaving and switching services on this issue alone.

Anything artificial intelligence related really upsets me. Dont do it

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16 hours ago

XfinityJustinC

Official Employee

 • 

1.3K Messages

@Ginosko we're always looking for ways to improve as a company, and getting valuable feedback on where we can improve is helpful and appreciate you taking the time to reach out here. We are working on updating our automated system to make it easier to get support. 

We're also available between 6am -1am ET over Xfinity Forums, Reddit, X, Facebook, and Google reviews for social media employee support, if you ever need assistance. I'll make sure to pass along the feedback to our corporate leadership team. 

I'd like to help if you are still needing assistance with anything else, please let me know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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16 hours ago

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