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user_ebxat2
1st Topic

1 Message

Saturday, May 4th, 2024 9:40 PM

Closed

Complaint and Issue Resolution

Firstly, I’ve had nothing but problems trying to get customer service. Your ads and “upgrades” are misleading. Finally, however, I was able to talk to someone to get my return of my equipment started. They were nice enough for a chat bot but then I made an appointment to drop my stuff off at the Comcast/Xfinity store at 8020 N Cortaro Rd #120, Tucson, AZ 85743. I arrived for my appointment, the person greeting us didn’t have a clue about the appointment though I had confirmation. Then we wait a half hour for a rude woman to act like we were causing her a problem. She dumped the equipment out I had all packaged neatly. This woman would not help one little bit. I am so tired of this rude service I will be finding the phone number and address to the president of the company and complain until I have this woman’s job. 

Question

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Updated 

9 months ago

125

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XfinityBrianH

Official Employee

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1.3K Messages

1 year ago

 

user_ebxat2 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_gtl021

1 Message

9 months ago

I have run into the same problems with Xfinty/Comcast.  On July 11th they attempted to withdraw an unauthorized amount of $534 - since there were insufficient funds I incurred overdraft fees of $50.  I contact them and through their Xfinity Assistant and was told they would resolve and then today on July 17th they resent the ACH and took the money from my account!!

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XfinityAdrienne

Official Employee

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1.2K Messages

Hey there, user_gtl021! Thank you so much for taking the time to reach out to us on Xfinity Forums. I am sorry to hear about the experience with the billing concerns, and payments. We can certainly take a look at the account with you, can you please send us a DM?

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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9 months ago

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