Visitor
•
1 Message
Complaint and claim
I had a technician come to my home on Sat 5/17 to check my internet. While he was here he damaged my computer screen and I had to replace it. I was told Comcast would reimburse me for the cost of replacing my monitor. I have not heard from Comcast
XfinityAbby
Official Employee
•
166 Messages
1 day ago
Hello @user_f5up7j. Thank you for reaching out on our Community Forum. I know how important it is to get this damage claim resolved for you.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0