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user_1x75hk
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Thursday, April 3rd, 2025 11:30 AM

Complaint against Xfinity chat agent

Yesterday an Xfinity chat agent by the name Abrar tricked me into approving a new phone order saying that a previous order was cancelled due to review failure and that he needed to build a new order. Later I was told by an Xfinity phone agent that I was lied to and that there was no issue with the previous order. I waisted 2 hours and now I am stuck with a new phone that I don’t need.

Question

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Updated 

10 days ago

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2

XfinityOrlandoM

Official Employee

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2K Messages

24 days ago

@user_1x75hk

 

Thanks for reaching out to us, we do apologize for any inconvenience or mix up.

 

For the phone that you don't need this link https://www.xfinity.com/support/articles/returns-and-exchanges has great information on how to return or exchange Xfinity mobile lines.

 

If you have any further questions or concerns regarding the mobile services and the mobile line, just reach out to our awesome Xfinity mobile agents via https://www.xfinity.com/mobile/support   

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0

user_vtfsrx

1 Message

10 days ago

The chat agents are horrendous!  None of these names are real.  One promised me a credit to my account and it was never completed.  Xfinity is the worst and I will NEVER use their service again!

1

0

XfinityShawn

Official Employee

 • 

1.4K Messages

 

user_vtfsrx My team can look into your account concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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