Visitor
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1 Message
Complaint about the manager Shanell who were really rude
I called to ask why were my service interrupted & it’s say the payment not due until the 23rd of September.. the first young lady told me if it says the 23rd, you have to pay it on the 22nd.. I asked to speak to the manager.. Shanell get on the call, who supposed to be a supervisor JUST RUDE.. PLEASE LISTEN TO THE CALL… I asked the same question I asked the First Lady. She flat out told me that you have to pay your bill, you haven’t paid your bill in 4 months. I asked how to do a survey or to do a complaint & she told me she didn’t know & hung up on me
XfinityBillie
Official Employee
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4.4K Messages
1 hour ago
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