Visitor
•
1 Message
Complaint About Offensive Language from Xfinity Agent
Dear Xfinity Customer Support Team,
I am writing to file a formal complaint regarding an unacceptable incident that occurred during a phone call with one of your agents.
On October 29, 2025, at approximately 1:10 PM PST, I called Xfinity to inquire about signing up for an internet deal. I was connected with a retention agent named “Dexter.” During our conversation, Dexter informed me that he could not honor the deal I was asking about. However, at the end of the call, he said “Get the f* out”** and abruptly hung up on me.
I waited to receive a post-call survey to report this behavior, but the call simply disconnected without any survey option.
This level of unprofessionalism and verbal abuse is completely unacceptable, and I would like this matter to be investigated immediately. Please confirm that this complaint has been received, and let me know what actions will be taken regarding this incident.
Thank you for your prompt attention.
Sincerely,
Jason
XfinityRichard
Official Employee
•
2.6K Messages
5 days ago
Hi there, @user_sovxtz Thank you for taking the time to bring this matter to our attention. I want to sincerely apologize for the experience you had during your recent phone call with one of our representatives. The behavior you described is absolutely not acceptable and does not reflect the level of professionalism or respect that Xfinity strives to provide to our customers. You came to the right place for assistance. Can you please DM me your full first and last name, along with your full service address?-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
0
0