Visitor
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1 Message
Complaint about my extended outage with no updates
I have without internet service since January 25. Xfinity has yet to restore service. They keep telling me they are working on it but not getting updates
Visitor
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1 Message
I have without internet service since January 25. Xfinity has yet to restore service. They keep telling me they are working on it but not getting updates
EG
Expert
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115.9K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.2K Messages
7 hours ago
@user_byijff I’m sorry to hear of the issues you're having with your connection. Our team can help. Can you please direct message me your first and last name along with your full service address so that I can prvide an update and get your services up and working.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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