Complaint About Misleading Billing Promise and Survey Pressure

@user_a2rjg5

Thanks for reaching out to us, as a customer myself I understand your concerns as my home is an older home only 900 sq upstairs and 900 sq down stairs that's built with plaster so some rooms I do not get a good Wi-Fi connection.

With my house,   what I had to do was move my modem to an open clear space with no other devices near and that cleared up the issue for me upstairs,  but if I want coverage in my basement in the bedroom I would need to have some kind of Wi-Fi extender to extend the signal.

 If you have our XB7, XB8, or XB10 modem, we offer what's called our Xfinity pro that comes our Backup Wi-Fi router that works as an extender and also comes with our Xfinity Wi-Fi extenders for only $15.00 a month. If you have our XER10 modem then you would have to purchase our wifi extender at $119.00 as the Xfinity pro is not compatible with our  XER10.

https://www.xfinity.com/learn/internet-service/xpro https://www.xfinity.com/learn/internet-service/xprohttps://www.xfinity.com/learn/internet-service/modems-and-routers 

if you would like to add the Xfinity pro or purchase a wifi extender  to get a better Wi-Fi connection through your entire home, please send me a direct message including your first and last name and complete service address.

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message