Visitor
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1 Message
Complaint about live agent
I had a live agent name Mayank chat with me a few minutes ago. He did not know what he was doing, flat out told me the Xfinity assistant was wrong in saying the issue was from the signal to the house. He insisted it was a modem issue. When I asked him if the 2nd modem I had at my house would fix the problem he said it would. After telling him I would plug in the 2nd modem and to please stand by he disconnected the live chat.
XfinityShawn
Official Employee
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2.3K Messages
17 hours ago
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