Visitor
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1 Message
Complaint about in-store employee
I need a new remote. I was instructed by an xfinity chat agent that I could avoid the shipping fee by driving to my nearest xfinity store to pickup a remote. When I arrived an employee mumbled that they didn’t have any and refused to offer any other assistance. I would like a replacement remote with the delivery fee waived and I would like this employee to get some customer service training.
XfinityAlfonso
Official Employee
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2.8K Messages
6 hours ago
Good afternoon, user_ng42z1, thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums. This is never the type of experience we want for you as our valued customer, and are happy to take any feedback you have and pass that along to the store leadership. We'll also get that new remote out to you quickly.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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