1 Message
Complaint about customer service
I have an extremely easy problem about upgrading my gateway and have spent more than 4 hours in total trying to do this via live chat agents but failed to do so. Id like some chat agent that can speak native English to help me out
XfinityMarcus
Official Employee
•
1.4K Messages
4 months ago
@user_by4q69 thank you for using the Community Forums page to reach out, I understand that you have a concern related to your gateway upgrade, and we would be more than happy to assist you. I do see that you have already sent us a direct message regarding this issue as well. In the future, please allow a mod to request a direct message before sending one over. I will assist in the direct message thread and circle back here afterwards.
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