1 Message
complaint about contractor, Platinum Construction
Platinum Construction is moving Comcast line from an old utility pole to a new utility pole. The work crew is oblivious to the fact that they prevented my 90 y.o. neighbor from getting their garbage picked up. It happens weekly. They could have picked another day to work in our neighborhood other than the garbage pick up day. Or they could have been considerate and put the garbage can in a place accessible for the trash pick up service
XfinityJamesC
Official Employee
•
2.2K Messages
10 months ago
Greetings, @user_4q9tn6! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum to report this issue. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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