complaint about an employee

I was at the store in Gig Harbor last Thursday Nov 5 to purchase a smart watch, which I did. It was about 3:15 and the watch was taking a long time to transfer all the apps from my phone to the watch. I opted to leave. I was assured that when the transfer occurred there would be instructions as how it worked including charging it. I've never had to charge a watch but I trusted the men who were helping me. I went home and at about 6pm the watch transfer was completed. I began the instructions and the first thing it wanted was my password. Earlier that afternoon we had made sure my password was correct. But the phone wouldn't accept it so I just assumed I would be going back to the store the next day and that's where my complaint begins.

 So, as I knew I’d just be going back there friday. I went to turn on my TV and was told there was no signal. I turned it off, waited and tried again, still no signal. then I had to call Comcast and after 20 min they got it back on line. As I was going to bed the watch said battery low. I remembered asking at the store about “I have to charge the watch?” You told me it would all become clear when I went through the instructional .

I get to the store at about 10:50, lots of people inside. Wait for about 30 minutes and am called up to Mia’s desk.I’m now going to tell you and the people you work with how bad she was. (feel free to share this within your company.) I go through the list of my recents experiences. And her response was to tell me I had to charge the watch. I said well charge it then. She says (1st lie) she’s not allowed to. (2nd lie that she doesn’t have the proper cord). I calmly say that she should get a manager because I wasn’t leaving until my watch and phone were cyncked together and the password problem was resolved. We sat. She is listless playing on her screen, getting her water bottle, doing nothing to resolve the problem. I suggest getting the man in the purple sweatshirt with a Polynesian?  completion who was there yesterday and was helpful in choosing which watch I should get. I had seen him come in and out of the back room. (3rd lie he wasn’t here yesterday) at which i replied yes he was and so were you and so was the middle aged salesman who was there today. She goes into the back room and comes out with the proper cord to charge the watch. As we wait for that, I’m still sitting at her desk and mention that I guess you did have the proper cord and maybe she just didn’t have the authority to use it. She says no it’s not that and then in a very condescending voice says”how would anyone not know how to charge a watch”. Great customer relations. I answered the obvious = because all I’ve ever had to do was change the battery. But on the other hand the comment was so rude to the older generations of your clients.  It became very apparent that we weren’t going to be able to work together. I remained at her station and she asked me to leave because it was her work station and she couldn’t see any people if I was sitting there. I waited til the woman beside us was free and introduced myself to her. Explained a little history and she calmly and sweetly took me through the basic steps. I’ve even been able to change to clock face so it looks like a regular watch (one the older generations are used to).

I really hope this gets to the right people. She is not a good representative for your company.