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user_anraji
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Saturday, June 6th, 2026 3:51 PM

Complain For employee

I talk to Adam employee id 3D26 (not sure if it’s right number he provided. I call customer service about charges on my account for billing and he came of so rude twice I talked to him. When I asked if I can talk to his supervisor he said he didn’t have any supervisor, no formal complaint number, he was like you usage service you have to pay, I understand what you saying but in rude tone that I should know before I use service.#Xfinity# complain 

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11 hours ago

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XfinityThomasD

Official Employee

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1.8K Messages

11 hours ago

 

user_anraji I'm sorry to hear about your experience and appreciate you bringing it to our attention. We take these situations very seriously and can create a report to have our leadership investigate this behavior further. Since we will need some account information for the report, please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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