Visitor
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1 Message
Compensation for service disruptions
Today I lost internet from 12:16 to 3:13 PM EST. On 8/6 I lost it from 1:17pm to 2:51. Without exaggeration you guys are going to get me fired. The 8/6 outage resulted in a reschedule of a national webinar I was providing. Today in the middle of the outage you had the audacity to text me that my payment of 287$ went through. $287 and I have no internet during the working hours of the day. Someone needs to call me to discuss how this will be resolved or I will be switching to Verizon
XfinitySeth
Official Employee
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477 Messages
22 days ago
I work from home as well and definitely know the negative impact it has on my day among other things when I'm not able to rely on my internet the way I need to, so I appreciate you reaching out to let us know what's been going on user_l9j0xo. More than anything we would hate to lose you an as Xfinity customer, and I want to help keep you online for work consistently however I can! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to look into these interruptions further for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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