Compensation for outage

Hello @user_ksayid, thank you for taking the time to leave a post. Sorry to hear about the service interruptions you've experienced. I can certainly understand how frustrating and disruptive that must be, especially when it impacts your daily activities and affects others in your household as well. When service interruptions occur, we know they can be more than just an inconvenience, and we sincerely apologize for the disruption. While credits are not applied automatically in every situation, there is a self-service option available where you can request a credit if your account meets the eligibility requirements, including not having reached the maximum credit limit. I've included an article that outlines how to check for service interruptions and submit a credit request. Have you had an opportunity to review the article and submit a request yet?