codelirious's profile

Contributor

 • 

85 Messages

Saturday, August 17th, 2024 12:51 AM

Closed

Compatible devices link on Buy page broken

On https://www.xfinity.com/buy/customize-internet-equipment in the section "No, I'll use my own modem and router", the link "Check for compatible devices" - https://www.xfinity.com/buy/undefined - goes to a 404 page: https://www.xfinity.com/error/404

This is an obvious programming error, because the "compatible devices" web page shouldn't have "undefined" in its path unless nobody actually defined it.

So... what's the correct path?

Also, please tell someone at Comcast/Xfinity to fix it. There's no reason not to have that functional unless Xfinity was intentionally subverting our right to not lease devices we don't have adequate transparency on and don't need to spend extraneous money on with costly features we mostly don't need.

Expert

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109.6K Messages

8 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Contributor

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85 Messages

OK, so, now what? It's been 4 days with no answers.

Official Employee

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1.5K Messages

Hello,codelirious, thank you for bringing this issue into the spotlight. What browser were you using when this issue occurred? Is it up to date, and was the issue still present after clearing cache/cookies?  Does this happen when using alternate browsers or going into incognito mode? 

 

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