Company is a mess

Called today because I wanted a box compatible with 4k.  Simply swapping out boxes.  I was on the phone for 45 minutes.  I finally hung up.  I get a text at 11 pm the same day with a picture showing a box has been delivered and it is in the parking lot.  I go out to the parking lot at 11pm when I was getting ready to go to bed to pick it up.  I was sent a router.  I don’t need a router.  I call and the call is disconnected.  I call again and the person starts with advising me I can drive to a store to get it taken care of and return the wrong equipment that was sent.  I get a manager and advise him that I don’t think it is appropriate that I have to drive to a store to correct their problem and he proceeded to tell me I’m not being respectful and he will not allow me to speak about Xfinity poorly.  What???  Now it  is 1130 pm and I’m sitting here with boxes of trash from Xfinity I don’t need and it will be my responsibility to take care of it.  This is stupidity on a level I could never have imagined.  This company just keeps getting worse and worse.  No common sense, language barriers, and no ability to correct what they mess up.  All this to request a new box sent when I have had service with this company for years and years paying their outrageous prices.  I ask for one thing and I get trash that now I have to get rid of or get charged.  They can’t even swap a box.  Hours spent and now have to spend more time and still don’t have the box and at this point don’t even want it.   I’m done!  Don’t pay this lousy company that can’t even handle the most basic requests.