Community forum

A week ago we had no service one morning and set up an appointment for a technician to come out and check it out. Before the appointment time, our service came back online but we still had the technician here. The technician took out our booster device that was installed years ago and stated there was new “technology” and didn’t need it. Since that day, 4 days ago, Our service has been going off at midnight and not coming on again till 9:30am. I get an AI message that I need to troubleshoot and set up an appointment. How do I talk to a live person? I’m so tired of dealing with AI and not being able to talk to a technician until I schedule and they come out 4 or more days later!!