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A week ago we had no service one morning and set up an appointment for a technician to come out and check it out. Before the appointment time, our service came back online but we still had the technician here. The technician took out our booster device that was installed years ago and stated there was new “technology” and didn’t need it. Since that day, 4 days ago, Our service has been going off at midnight and not coming on again till 9:30am. I get an AI message that I need to troubleshoot and set up an appointment. How do I talk to a live person? I’m so tired of dealing with AI and not being able to talk to a technician until I schedule and they come out 4 or more days later!!

Responses

MikeB39A

Problem Solver

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669 Messages

7 months ago

What do you mean by "booster device"?

2

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darweiss

Visitor

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4 Messages

We’ve lived at this house for 40 years and have always had issues with constant internet/cable outages. Maybe 20+ years ago Comcast’s answer was to install a booster to our cable box outside our house. It has been changed out through the years as they tell us “new technology” will fix our problem. That’s all I can tell you about a booster!

7 months ago

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EG

Expert

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110K Messages

@MikeB39A

Sounds like it was a drop amplifier that was indeed needed......

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

7 months ago

0

EG

Expert

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110K Messages

7 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

3

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darweiss

Visitor

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4 Messages

No, I have not received an answer to my question.

7 months ago

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skc060851

Visitor

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1 Message

I have Xfinity mobile for my iPhone 14. When I used Verizon service was excellent. Convinced by Xfinity to switch because they use same towers as Verizon. Service is horrible. I’m always having to turn on cell data. Is anyone else experiencing this issue.
thanks for any insight.

2 months ago

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XfinityAmandaB

Official Employee

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2.1K Messages

skc060851 We would be more than happy to help with your Xfinity mobile signal issues. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 months ago

0

U

user_tb95ch

1 Message

6 months ago

TV channels constantly drop. I'm looking for another TV provider other than satellite. [Edited: "Inflammatory"]

(edited)

1

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XfinityThomasA

Official Employee

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2.3K Messages

user_tb95ch - We'd appricate the oppurnity to help troubleshoot your TV services. Are you receiving an error message or code? What channels are impacted?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

6 months ago

0

Customer Service

darweiss

Community forum

MikeB39A

darweiss

EG

EG

darweiss

skc060851

XfinityAmandaB

user_tb95ch

XfinityThomasA

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