Visitor
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1 Message
Community Association Billing Assistance - Phone number that is not in service [Edited]
We are being billed for DTA boxes that are included with our contract. Please advise how to resolve.
[Titled Edited: "Personal Information"]
XfinityJustinC
Official Employee
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2.3K Messages
2 days ago
Hello, @user_89erwg thank you for reaching out over Xfinity Forums. I completely understand wanting to get the billing corrected if the equipment is supposed to be included as part of your Communities service. Reviewing this helpful frequently asked questions document, it looks like the support number has just been moved to the 1-800-Xfinity: https://www.xfinity.com/support/articles/connected-building-faqs
You've contacted the right place for assistance, I can help investigate further and assist. Since I'll need to gather some information that we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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