Visitor
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1 Message
Comcast/Xfinity Line Encroachment Issue
Hello, An active Xfinity/Comcast drop wire servicing my neighbor's house runs directly across my private property/backyard where I am planning to build. The power company (FPL) is removing their lines today. I need to have a property line clearance ticket opened so a local field technician or construction supervisor can evaluate relocating or burying this line so that it no longer encroaches on my yard.Please let me know how I can securely send my address details to a digital care agent to get this scheduled. Thank you.
XfinityJustinC
Official Employee
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2.6K Messages
6 hours ago
Hello, @user_9vaq1f thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, I can get a ticket opened to have the line evaluated and moved for the upcoming build. From experience, I know that there isn't an option on our reporting site as there is only a low hanging/safety risk option: https://www.xfinity.com/support/articles/report-an-issue
Like you had mentioned, due to the sensitive need to create the ticket it would be best to work together in a direct message to continue. [Edited: added Direct Messaging steps]
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new message" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
(edited)
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