Visitor
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4 Messages
Comcast/Xfinity installation trouble!
Comcast/Xfinity trouble!
We couldn't find any solution with Comcast/Xfinity, and I am posting this message on all my social media accounts.
We have problems with Comcast/Xfinity service. They couldn't provide us with internet service for over a month. My husband and I are working from home. We are both working in tech jobs, and we need high-speed and reliable internet. But we can't solve our issues with Comcast/Xfinity in Florida, USA. Comcast/Xfinity brought fiber internet to our area. But they continue rescheduling the installation and telling us all sorts of excuses. We told them that we are working from home and in tech jobs, and they said they would escalate the issue. But they sent us the wrong crew 4 times and rescheduled our installation appointment 6 times. Today they rescheduled our appointment for 10 days later again. We can't find any solutions with the internet company, Comcast/Xfinity, and I wanted to write here that some companies make customers suffer. I hope someone from Comcast/Xfinity will read this message and help us with this issue.
XfinityJohnG
Official Employee
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3.2K Messages
13 hours ago
Thank you for reaching out to our team about that issue. I am very sorry to hear about that experience and will be happy to look further into that issue from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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