Visitor
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1 Message
Comcast/xfinity [Edit]
The organization cannot even get the guide correct. ie: 6/1/2025 Storm of Suspicion S4 E8 - Intercepted. I recorded it at 1:04 am … I just went to watch it, and it’s a completely different episode. This happens WAY TOO frequently on several stations!!!! You should be completely ASHAMED. Especially with the [Edit: Inappropriate Language] prices you charge …. Next up for me will be Solve It Seven
XfinityMarcos
Official Employee
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2.4K Messages
4 days ago
Hello user_35qily, thank you for reaching out to our Forum for help with your guide concern. I love recording my shows to watch them on my weekend, so I can see why this would be upsetting. I'd like to run some troubleshooting steps with you, but I'll need to grab some account details. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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