2 Messages
Comcast/XFinity Cable line is down.
A Comcast/XFinity Cable line is down, hanging almost to the ground, and blocking a neighbor's driveway (they are not XFinity customers). Automated services are no use and no one will properly escalate the issue to construction/bucket-truck crew. The cable is posing a safety hazard and XFinity seem to be fine with ignoring the issue. How can I talk to someone who can actually remedy the issue, before someone is injured or further infrastructure damage is caused?
Accepted Solution
XfinityBenjaminM
Official Employee
•
2K Messages
1 year ago
@user_zfwb6c Hello! Thank you for reaching out to us here on our Community Forum. We can certainly assist you with the line that is down. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
1
EG
Expert
•
110.3K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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