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user_7wavj7
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Sunday, December 14th, 2025 9:23 PM

Comcastseasonal.com

Anyone else have issues getting response from this website. Xfinity refers to this on their seasonal or vacation hold page. Not easy to report this to Xfinity thru online and chat. Surprised Xfinity not aware this site not responding.

https://comcastseasonal.com

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3 hours ago

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XfinityMatthew

Official Employee

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1.2K Messages

3 days ago

@user_7wavj7 I believe that is the old url. Try xfinity.com/seasonal

 

All information you need to put the account on hold can be found at: https://www.xfinity.com/support/articles/seasonal-convenience-plan-enrollment

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Again

Expert

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33.1K Messages

3 days ago

@user_7wavj7 are you a current customer?  Relatively new customer?  Are you signing in from someplace other than home?

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natman1

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@Again​ Existing customer.  And I am on the home network.  Have been able to do this for past few years.  Just not this year.  Browser returns "comcastseasonal.com refused to connect"

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23 hours ago

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user_n1gwbl

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1 Message

22 hours ago

I’m having the same problem. Comcast Seasonal website not loading. 

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XfinityJohnG

Official Employee

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2.3K Messages

I am sorry to hear you are running into issues there. Right now I am not seeing any known issues with that http://www.xfinity.com/seasonal site. When you access that are you getting an error message or is the page just not loading. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 hours ago

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natman1

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The initial seasonal site is not the problem.  It is after login that it redirects once you click on "Enroll", it says "comcastseasonal.com" is refusing connection.

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3 hours ago

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XfinityBillie

Official Employee

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3.7K Messages

 

natman1 That is definitely an odd error to run into. Our team would be happy to see if we are able to assist you with setting up the seasonal hold and save you a trip or a call. :) Just send us a DM to Xfinity Support with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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