Visitor
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1 Message
comcast
My xfinity comcast getting started kit isnt working. i dont have mobile data, and when do have connection and i sign into the app it says my account doesnt exist even though i HAD to make an account to even verify my medicaid and all of that.
XfinityAbby
Official Employee
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193 Messages
1 day ago
Hello @zaleahab. Thank you for reaching out on our Community Forum. I would love to take a look and see if I can assist you with getting your account activated.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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