Sat, Jul 31, 2021 7:33 PM
Wire laying on my garage roof. Needs to be pulled up & tightened. When it rains it lays in the water until it drys. Second time i have notified comcast & nothing hasa been done.
2 m ago
Hi @Anon271208 , thank you for being an active part of the Xfinity Forums community! I am sorry to hear this has not been resolved yet. We certainly never want our customers to have this experience. You have reached the right team of experts. Let’s work together to make sure the line gets fixed. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!