Visitor
•
1 Message
Comcast went through my sewer line
I have been desperately trying to get ahold of someone since the week after halloween. Comcast went through my sewer line not once but twice. I had to pay close to a grand to fix damages and more so since to pay back the loan I took out for it. Anyone have any luck getting reimbursed from a situation like this?
XfinityJohnG
Official Employee
•
2.4K Messages
1 day ago
Thank you very much for reaching out to our team. I am sorry to hear about that damage, and I will be happy to submit a request to get that looked into of for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0