comcast website says there's no internet available at my address, despite me using comcast internet

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@qwerty16 wrote:

I start on https://my.xfinity.com/ and I click the link at the top for 'change plan.'

The next page has two options 'find my deal' and 'view all offers', I click on 'view all offers.'

It takes me to the 'Build your package' page with checkboxes for internet, tv, phone, home security.

I click on 'internet' and then it says '0 Internet offers.'

But I'm using comcast internet right now, so there's at least 1 internet option available. 

 

I know for a fact this page used to show me options from like 25mb to 1gb, but for the past couple months it's shown nothing. 

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You may have to talk to a Customer Service agent directly to see offers available.  They have access to offers that are not available/shown on the website to customers.  You can request a call back via chat or call 800-COMCAST or 800-XFINITY.

@qwerty16 

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@qwerty16 wrote:

I start on https://my.xfinity.com/ and I click the link at the top for 'change plan.'

The next page has two options 'find my deal' and 'view all offers', I click on 'view all offers.'

It takes me to the 'Build your package' page with checkboxes for internet, tv, phone, home security.

I click on 'internet' and then it says '0 Internet offers.'

But I'm using comcast internet right now, so there's at least 1 internet option available. 

 

I know for a fact this page used to show me options from like 25mb to 1gb, but for the past couple months it's shown nothing. 

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It doesn't mean you don't have internet, it just means that there aren't any offers beside what you already have - at the moment.

Greetings, @qwerty16! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you are not finding any new promotion for internet service. I can certainly have a look to see what we can do for you! Can you please send me a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.