qwerty16's profile

Regular Visitor

 • 

1 Message

Thu, Dec 24, 2020 2:00 PM

comcast website says there's no internet available at my address, despite me using comcast internet

I start on https://my.xfinity.com/ and I click the link at the top for 'change plan.'

The next page has two options 'find my deal' and 'view all offers', I click on 'view all offers.'

It takes me to the 'Build your package' page with checkboxes for internet, tv, phone, home security.

I click on 'internet' and then it says '0 Internet offers.'

But I'm using comcast internet right now, so there's at least 1 internet option available. 

 

I know for a fact this page used to show me options from like 25mb to 1gb, but for the past couple months it's shown nothing. 

Responses

jav6joev

Bronze Problem Solver

 • 

2.1K Messages

6 m ago


@qwerty16 wrote:

I start on https://my.xfinity.com/ and I click the link at the top for 'change plan.'

The next page has two options 'find my deal' and 'view all offers', I click on 'view all offers.'

It takes me to the 'Build your package' page with checkboxes for internet, tv, phone, home security.

I click on 'internet' and then it says '0 Internet offers.'

But I'm using comcast internet right now, so there's at least 1 internet option available. 

 

I know for a fact this page used to show me options from like 25mb to 1gb, but for the past couple months it's shown nothing. 


You may have to talk to a Customer Service agent directly to see offers available.  They have access to offers that are not available/shown on the website to customers.  You can request a call back via chat or call 800-COMCAST or 800-XFINITY.

Again

Expert

 • 

25.8K Messages

6 m ago

@qwerty16 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.
Again

Expert

 • 

25.8K Messages

6 m ago


@qwerty16 wrote:

I start on https://my.xfinity.com/ and I click the link at the top for 'change plan.'

The next page has two options 'find my deal' and 'view all offers', I click on 'view all offers.'

It takes me to the 'Build your package' page with checkboxes for internet, tv, phone, home security.

I click on 'internet' and then it says '0 Internet offers.'

But I'm using comcast internet right now, so there's at least 1 internet option available. 

 

I know for a fact this page used to show me options from like 25mb to 1gb, but for the past couple months it's shown nothing. 


It doesn't mean you don't have internet, it just means that there aren't any offers beside what you already have - at the moment.

Official Employee

 • 

2.9K Messages

6 m ago

Greetings, @qwerty16! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you are not finding any new promotion for internet service. I can certainly have a look to see what we can do for you! Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

New to the Community?

Start Here