Visitor
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2 Messages
Comcast utility pit at the base of our stairs
We live in a condo, and at the base of our stairs there is a Comcast utility pit. We need to install a chair lift for my mother, and the rail will overlap the pit by approximately 5 inches. We’re trying to determine whom to contact at Comcast to request permission for the overlap and/or to confirm whether the utility pit is still active and required.
Thank you
Thank you
XfinityJohnG
Official Employee
•
2.4K Messages
21 days ago
Thank you for reaching out to our team. I will be happy to take a further look into that from here. Can you send me a direct message with the full name and complete address for that service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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