Visitor
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4 Messages
Comcast Utility Box Left Open
Hello!
The utility / junction box to which my service is connected (located in my next-door-neighbor's yard) was left laying open, seemingly after work by another utility company on an immediately adjacent box.
I can't imagine it's great for the connections inside to be exposed that way, but since there is no immediate outage, I couldn't find a useful way to report this. So I'm trying here. If there's a better place to report this kind of issue, just let me know!
Thanks and best regards
Accepted Solution
CCRenee
New Problem Solver
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169 Messages
3 years ago
Hi @ptous, and thanks for reaching out to us at the Xfinity Digital Care Team!
Thanks for bringing the junction box issue to our attention and I'd be happy to help with getting it covered and fixed.
Can you please send me a modmail private message?
You can send me a DM by following these directions:
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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