Thank you for reaching out, @luhmant . I’m sorry to hear the Comcast street box was damaged after being hit by a vehicle. Please send us a DM with your full first and last name and your full service address and the location of the damaged box, and we’ll be happy to assist.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
XfinityRichard
Official Employee
•
3.8K Messages
6 hours ago
Thank you for reaching out, @luhmant . I’m sorry to hear the Comcast street box was damaged after being hit by a vehicle. Please send us a DM with your full first and last name and your full service address and the location of the damaged box, and we’ll be happy to assist.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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