Comcast should be ashamed......

user_l0poba Hello, and thank you for reaching out to us here on the Xfinity Community Forums. I'm genuinely so sorry to hear you're having so many problems with your Xfinity services. Honestly, I completely understand your frustration. When you're paying for premium services, you absolutely expect them to work flawlessly, and it's disappointing when that's not the case. I sincerely apologize for the inconvenience you're experiencing, and I'd be happy to help troubleshoot your services and get to the bottom of these issues for you.

I also know how incredibly frustrating it is when our website and app aren't performing as they should. I'd really like to look into that with you as well, to see what we can do to improve your experience. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

You're a valued customer, and I want to do everything I can to resolve these problems and make things right for you.

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it