Comcast service to be terminated by 10/30/2025

Good afternoon MDO515. I can assure you that is not the experience we want for you or any customer. I would be happy to assist further with this. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

Astounding how bad a company can be at customer service. Really, it’s not even close. Comcast was first notified in May they would need to move their overhead wire and bury a new underground line. Formal ticket first submitted early September. Now 7 weeks and at least 6 tickets still not done. But, their willful ignoring of their obligation will come to an end. Since they do not own the pole on which the current wire sits, and the owner has abandoned the pole, the pole will be taken down (it’s on private property) and all homes connected will be disconnected from Comcast. Seems like that will be the only way to get Comcast to do their work. 

I sent a direct message hours ago and…no response. At least Comcast is consistent.