New Poster
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2 Messages
comcast service really bad
My DVR are broken since 10/19, I contact comcast via chat with Xfinity Assistant and ask to send a replacement DVR to my home, three time they promise DVR should arrive in a few day, three times nothing show up. I have yet to receive my DVR replacement. I have not been able to watch my TV since 10/19. Should I cancel my comcast service?
XfinityMartinB
Official Employee
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2.6K Messages
1 y ago
Hello, @yuhmin,
I apologize for the inconvenience this has caused you. I know how important our services are to our customers so I want to do my very best in assisting you. Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
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