Services can be put on hold once every 10 months. Services must be on hold for a minimum of 90 days, or maximum of 270 days. If you restored services before the 90 days, you would be charged regular rates for that time.-SG
So all I would have to do to turn service back on during the first 90 day period would be to call and request it?
That's correct, and we'd need to put in a ticket for the request.-SG
But after turning it back on it would have to remain on for a 10 month period?
Correct, you would not be eligible again for 10 months of regular service. -SG
I am just trying to resume my service. I called and put it on seasonal around April 1st. December 14th I got an email from comcast that service would resume. It did not and when I go to the link for seasonal it is asking for a start and end date. I only want to end the seasonal. Advise, please.
When I call in as soon as I mention "seasonal" all bets are off. My only optionns become the online method or automated voice response. I have called at least 5 times and never get an opportunity for a call back.
Hello MFrank19. Thank you for exploring our Forums and for creating a post. I can assist with reviewing your account and helping you resume service from seasonal. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message".
Responses
Accepted Solution
wideload7153
Frequent Visitor
•
5 Messages
6 m ago
Xfinity - Chat
Services can be put on hold once every 10 months. Services must be on hold for a minimum of 90 days, or maximum of 270 days. If you restored services before the 90 days, you would be charged regular rates for that time.-SG
So all I would have to do to turn service back on during the first 90 day period would be to call and request it?
That's correct, and we'd need to put in a ticket for the request.-SG
But after turning it back on it would have to remain on for a 10 month period?
Correct, you would not be eligible again for 10 months of regular service. -SG
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Again
Expert
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25.8K Messages
6 m ago
This might help:
https://comcastseasonal.com/
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Again
Expert
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25.8K Messages
6 m ago
You can set it for 270 days with 9 months from the beginning of the last set..
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wideload7153
Frequent Visitor
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5 Messages
6 m ago
The info I'm looking for (how often and for how long can it be activated) is not there.
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wideload7153
Frequent Visitor
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5 Messages
6 m ago
Can the seasonal plan be turned back on during a period that it was scheduled to be off?
Do you have access to a copy of the SEASONAL PLAN rules you could send me?
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MFrank19
New Poster
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2 Messages
6 m ago
I am just trying to resume my service. I called and put it on seasonal around April 1st. December 14th I got an email from comcast that service would resume. It did not and when I go to the link for seasonal it is asking for a start and end date. I only want to end the seasonal. Advise, please.
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wideload7153
Frequent Visitor
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5 Messages
6 m ago
DOES ANYBODY have or know where to find a copy of the user agreement/rules for the Comcast Seasonal Plan ????
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MFrank19
New Poster
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2 Messages
6 m ago
When I call in as soon as I mention "seasonal" all bets are off. My only optionns become the online method or automated voice response. I have called at least 5 times and never get an opportunity for a call back.
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ComcastJoeTru
Official Employee
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6.7K Messages
5 m ago
Hello MFrank19. Thank you for exploring our Forums and for creating a post. I can assist with reviewing your account and helping you resume service from seasonal. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message".
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