Services can be put on hold once every 10 months. Services must be on hold for a minimum of 90 days, or maximum of 270 days. If you restored services before the 90 days, you would be charged regular rates for that time.-SG
So all I would have to do to turn service back on during the first 90 day period would be to call and request it?
That's correct, and we'd need to put in a ticket for the request.-SG
But after turning it back on it would have to remain on for a 10 month period?
Correct, you would not be eligible again for 10 months of regular service. -SG
I am just trying to resume my service. I called and put it on seasonal around April 1st. December 14th I got an email from comcast that service would resume. It did not and when I go to the link for seasonal it is asking for a start and end date. I only want to end the seasonal. Advise, please.
When I call in as soon as I mention "seasonal" all bets are off. My only optionns become the online method or automated voice response. I have called at least 5 times and never get an opportunity for a call back.
Hello MFrank19. Thank you for exploring our Forums and for creating a post. I can assist with reviewing your account and helping you resume service from seasonal. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message".
How to I re-instate my regular plan ahead of the date I gave Comcast/Xfinity. We used the dates 6/4/21 -9/15/21 but we arrived home earlier than expected on 9/10. This date makes 100 days and I should be able to cancel the seasonal but when I call the only options are to start a seasonal plan, not end it and reinstate my regular plan. When I go online, there is no option to reinstate our plan either. HELP!! Thank you in advance.
Hi, @user_0a7e9b. Thanks for reaching out. I'd love to review your account for our best offers. Could you do me the favor of initiating a chat to Xfinity Support providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed.
Accepted Solution
wideload7153
Frequent Visitor
•
5 Messages
5 years ago
Xfinity - Chat
Services can be put on hold once every 10 months. Services must be on hold for a minimum of 90 days, or maximum of 270 days. If you restored services before the 90 days, you would be charged regular rates for that time.-SG
So all I would have to do to turn service back on during the first 90 day period would be to call and request it?
That's correct, and we'd need to put in a ticket for the request.-SG
But after turning it back on it would have to remain on for a 10 month period?
Correct, you would not be eligible again for 10 months of regular service. -SG
0
0
Again
Expert
•
32.8K Messages
5 years ago
This might help:
https://comcastseasonal.com/
0
0
Again
Expert
•
32.8K Messages
5 years ago
You can set it for 270 days with 9 months from the beginning of the last set..
0
wideload7153
Frequent Visitor
•
5 Messages
5 years ago
The info I'm looking for (how often and for how long can it be activated) is not there.
0
0
wideload7153
Frequent Visitor
•
5 Messages
5 years ago
Can the seasonal plan be turned back on during a period that it was scheduled to be off?
Do you have access to a copy of the SEASONAL PLAN rules you could send me?
0
0
MFrank19
New Poster
•
2 Messages
5 years ago
I am just trying to resume my service. I called and put it on seasonal around April 1st. December 14th I got an email from comcast that service would resume. It did not and when I go to the link for seasonal it is asking for a start and end date. I only want to end the seasonal. Advise, please.
0
wideload7153
Frequent Visitor
•
5 Messages
5 years ago
DOES ANYBODY have or know where to find a copy of the user agreement/rules for the Comcast Seasonal Plan ????
0
0
MFrank19
New Poster
•
2 Messages
5 years ago
When I call in as soon as I mention "seasonal" all bets are off. My only optionns become the online method or automated voice response. I have called at least 5 times and never get an opportunity for a call back.
0
0
XfinityJoeTru
Official Employee
•
7K Messages
5 years ago
Hello MFrank19. Thank you for exploring our Forums and for creating a post. I can assist with reviewing your account and helping you resume service from seasonal. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message".
0
0
user_0a7e9b
Visitor
•
1 Message
4 years ago
How to I re-instate my regular plan ahead of the date I gave Comcast/Xfinity. We used the dates 6/4/21 -9/15/21 but we arrived home earlier than expected on 9/10. This date makes 100 days and I should be able to cancel the seasonal but when I call the only options are to start a seasonal plan, not end it and reinstate my regular plan. When I go online, there is no option to reinstate our plan either. HELP!! Thank you in advance.
1
0