wideload7153's profile

Frequent Visitor

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5 Messages

Tue, Dec 29, 2020 11:00 AM

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Comcast Seasonal Plan

Where can I find the user agreement/rules for the Comcast Seasonal Plan?

Accepted Solution

Frequent Visitor

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5 Messages

1 y ago

Xfinity - Chat

Services can be put on hold once every 10 months. Services must be on hold for a minimum of 90 days, or maximum of 270 days. If you restored services before the 90 days, you would be charged regular rates for that time.-SG

 

So all I would have to do to turn service back on during the first 90 day period would be to call and request it?

 

That's correct, and we'd need to put in a ticket for the request.-SG

 

But after turning it back on it would have to remain on for a 10 month period?

 

Correct, you would not be eligible again for 10 months of regular service. -SG

 

 

Again

Expert

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26.7K Messages

1 y ago


@wideload7153 wrote:

Where can I find the user agreement/rules for the Comcast Seasonal Plan?


This might help:

https://comcastseasonal.com/

Again

Expert

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26.7K Messages

1 y ago


@wideload7153 wrote:

The info I'm looking for (how often and for how long can it be activated) is not there.


You can set it for 270 days with 9 months from the beginning of the last set..

Frequent Visitor

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5 Messages

1 y ago

The info I'm looking for (how often and for how long can it be activated) is not there.

Frequent Visitor

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5 Messages

1 y ago

Can the seasonal plan be turned back on during a period that it was scheduled to be off?

Do you have access to a copy of the SEASONAL PLAN rules you could send me?

New Poster

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2 Messages

1 y ago

I am just trying to resume my service.  I called and put it on seasonal around April 1st.  December 14th I got an email from comcast that service would resume.  It did not and when I go to the link for seasonal it is asking for a start and end date.  I only want to end the seasonal.  Advise, please.

Frequent Visitor

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5 Messages

1 y ago

DOES ANYBODY have or know where to find a copy of the user agreement/rules for the Comcast Seasonal Plan ????

New Poster

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2 Messages

1 y ago

When I call in as soon as I mention "seasonal" all bets are off.  My only optionns become the online method or automated voice response.  I have called at least 5 times and never get an opportunity for a call back.

 

 

XfinityJoeB

Official Employee

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6.9K Messages

1 y ago

Hello MFrank19. Thank you for exploring our Forums and for creating a post. I can assist with reviewing your account and helping you resume service from seasonal. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

Visitor

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1 Message

3 m ago

How to I re-instate my regular plan ahead of the date I gave Comcast/Xfinity. We used the dates 6/4/21 -9/15/21 but we arrived home earlier than expected on 9/10. This date makes 100 days and I should be able to cancel the seasonal but when I call the only options are to start a seasonal plan, not end it and reinstate my regular plan. When I go online, there is no option to reinstate our plan either. HELP!! Thank you in advance.

XfinityJay

Official Employee

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236 Messages

Hi, @user_0a7e9b. Thanks for reaching out. I'd love to review your account for our best offers. Could you do me the favor of initiating a chat to Xfinity Support providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed.

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