Visitor
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1 Message
Comcast says Peacock activated as Diamond member but Peacock says I need to activate
I activated my Peacock premium benefit as a Diamond member. When I click through to Peacock it is all locked and asks me to upgrade. This looks like it's an issue for others but I can't get any help from Comcast or Peacock to reset or reactivate the benefit. Any ideas?
EG
Expert
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115.8K Messages
10 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2.5K Messages
10 hours ago
@user_riv889 Thank you for making us aware your account is locked via Forums. I would be more than happy to review your account to see what we can do to unlock it. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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