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user_26zwzw
1st Topic
1st Reply

2 Messages

Monday, December 25th, 2023 2:30 AM

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Comcast retention

Having trouble reaching a customer service person about my years with Comcast and helping with increasing costs, is there a better way?

Question

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Updated 

1 year ago

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EG

Expert

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110.1K Messages

1 year ago

The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityGabriel

Official Employee

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2.2K Messages

1 year ago

Hi, @user_26zwzw! Thanks for spending your time to visit XFINITY over our forums page for help with those increased costs. As someone who has a strict budget, I understand the importance of keeping monthly costs down. You've come to the right place for help. For a more seamless way of finding new deals, have checked on our website yet?

Here is a great link to check on what promotions are available at your location. All you have to do is enter your address and sign in to update your plan.

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user_26zwzw

2 Messages

1 year ago

Hi,

Tried that. Everything available is  actually higher in cost by a small margin compared to what I have now.

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XfinityMarcus

Official Employee

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1.4K Messages

@user_26zwzw, our packages and deals are constantly being improved upon, so we may have offers available for you now that were not previously available whenever you last reached out. At the very least it can't hurt to check what we do have as an option for you on our end. Please send us a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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1 year ago

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